Our Policies

Thanks so much for booking a cruise with us! We’re looking forward to having you. Please plan to arrive 25-45 minutes before your departure. Please remember that if you need to reschedule, you can call 518.668.4644 or email info@lgwaterfront.com. There will be a rescheduling fee per order. 

All ticket sales are final. No refunds will be issued. We sail rain or shine, you will be notified via the contact information you gave if for any reason the cruise is cancelled. In the very rare event that Waterfront Cruises cancels a cruise, only then will a refund be an option, or we will reschedule you, free of charge.

During the Spring & Fall season we run on a day-to-day basis depending on weather. In the early spring season or the late fall season cruises may be cancelled due to poor weather conditions and/or low cruise attendance, as we do have a minimum required to sail. You will be notified if a cruise is cancelled and you will recieve a full refund. If you are not contacted, the cruise will go as planned.

Dinner Cruises Cruises must be rescheduled at least 48 hours in advance from the start time of the cruise. Two Hour Evening Cruise tickets may be upgraded to Dinner Cruise tickets if there is availability, but must be done so at least 4 hours prior to the start of the cruise (usually 6:30 p.m.). . They will not be able to be rescheduled without the minimum 48 hours notice.

The doors will close 5 minutes before departure. Waterfront is not responsible for passengers who arrive late and miss the boat, so please plan for extra time when considering parking and traffic. Waterfront parking lot is first come, first serve and spots are not guaranteed. The parking lot is free for Waterfront patrons, but it does fill up fast depending on how busy the day is. Fireworks are not put on by Waterfront Cruises, and Waterfront is not responsible for the cancellation of fireworks shows.

Both boats have full bars available on board. No outside food or drink is allowed on board without prior permission from Waterfront, no exceptions. Please inform Waterfront staff of any allergies you deem necessary prior to boarding/consuming any food or drink products, and especially if you will be joining of for a dinner cruise.

Seating on the boats is first come, first serve, unless otherwise directed by Waterfront Staff. Please note that safety is our top priority, and therefore there is a maximum number of guests allowed on the top deck on each of the boats at one time. The 3rd (top) deck of the Adirondac has a maximum of 100 people at one time. This includes all cruises, including Fireworks Cruises. The fireworks may be visible from the other decks, and there is no exceptions to the maximum 3rd deck capacity. Waterfront Staff reserves the right to limit each deck to the capacity they deem safe.

Lake George Waterfront reserves the right to check any and all bags being brought on to the boats, including but not limited to purses, backpacks, plastic bags, etc.